Terms and Conditions
Last updated: November 14, 2025
These Terms and Conditions govern Your access to and use of the Website and all services, transactions, and interactions offered by Awtara Fashion. By accessing or using the Website, You agree to be bound by these Terms and Conditions as per the provisions of the Information Technology Act, 2000, the Indian Contract Act, 1872, and the Consumer Protection (E-Commerce) Rules, 2020.
If You do not agree with any part of these Terms, You must not use the Website.
Definitions
- Company refers to Awtara Fashion, operating in Madhya Pradesh, India.
- Website refers to Awtara Fashion, accessible from https://awtara.com/
- User, You refers to any person accessing, visiting, registering, or making purchases on the Website.
- Products refers to apparel, accessories, digital downloads, or any goods offered for sale on the Website.
- Account refers to the user account created for accessing certain features of the Website.
- Order refers to any request made by the User to purchase products through the Website.
Eligibility
By using this Website, You confirm that:
- You are at least 18 years old.
- You are legally capable of entering into a binding contract under the Indian Contract Act, 1872.
- You are using the Website in compliance with Indian laws.
Account Registration
To access certain features, You may be required to create an Account. You agree to provide accurate, complete, and current information.
You are responsible for:
- Maintaining the confidentiality of Your login credentials.
- All activities conducted through Your account.
The Company reserves the right to suspend or terminate accounts for suspicious, fraudulent, or unauthorized activity.
Products and Pricing
All product descriptions, images, specifications, and prices are subject to change without notice. Prices displayed are inclusive of applicable taxes unless mentioned otherwise.
The Company strives for accuracy but does not guarantee that:
- Product descriptions are error-free.
- Colors displayed will match the actual product due to screen variations.
- Pricing errors will not occur.
In case of pricing errors, the Company reserves the right to cancel or refuse any order placed for a product listed at an incorrect price.
Orders and Payments
By placing an order on the Website, You agree to:
- Provide accurate billing and shipping details.
- Pay the full amount for the order through approved payment methods.
Orders are confirmed only after successful payment and verification. The Company may refuse or cancel an order in the following cases:
- Product unavailability
- Payment issues
- Suspicious or fraudulent transactions
- Incorrect pricing or listing errors
Shipping and Delivery
Delivery timelines shown are estimates and may vary due to logistics, weather conditions, remote area delays, or seasonal load.
The Company is not responsible for:
- Delays caused by courier partners
- Damage occurring after the product has been handed over to the courier
- Incorrect addresses provided by the User
Risk of loss passes to the User upon dispatch.
Returns, Cancellations, and Refunds
Returns and refunds are governed by the Company’s Return Policy displayed on the Website.
You may request cancellations before dispatch. Once shipped, the cancellation process follows the return policy.
The Company reserves the right to refuse returns for:
- Used or damaged items
- Products altered after delivery
- Items returned without original packaging or tags
Intellectual Property
All content on the Website including text, images, design, branding, logos, product names, graphics, and software are the intellectual property of Awtara Fashion.
You may not:
- Copy or reproduce content
- Distribute website materials
- Use trademarks or branding without written permission
User Conduct
You agree not to use the Website for any unlawful or harmful activity including but not limited to:
- Engaging in fraud or unauthorized transactions
- Uploading harmful files or malware
- Interfering with Website functionality
- Attempting to access restricted or admin sections
Third-Party Services
The Website may include links to third-party platforms for payments, logistics, or promotional purposes. The Company is not responsible for:
- Content or policies of third-party websites
- Data handling practices of external service providers
Limitation of Liability
To the fullest extent permitted by Indian law, the Company shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of data, revenue, or business opportunities
- Errors, delays, or interruptions in service
- Product misuse or negligence after delivery
Indemnification
You agree to indemnify and hold the Company harmless from any claims, damages, liabilities, losses, or expenses arising from:
- Your use of the Website
- Your violation of these Terms
- Your violation of any third-party rights
Governing Law and Dispute Resolution
These Terms shall be governed by the laws of India. In case of disputes:
- Matters shall be resolved first through email communication and mediation.
- If unresolved, disputes shall fall under the jurisdiction of the courts located in Bhopal, Madhya Pradesh.
Termination
The Company may suspend or terminate access to the Website without prior notice in case of:
- Violation of Terms
- Suspicious activity
- Misuse of services
Changes to These Terms
The Company may modify these Terms at any time. Updates will be posted on this page with the revised date.
Your continued use of the Website constitutes acceptance of the updated Terms.
Contact Information
If You have questions regarding these Terms, You may contact:
- Email: policy@awtara.com